Terms of services
Thank you for using our products and services (“Services“). These Terms of Service (“Terms“) govern your access to and use of the Services provided by 3FF MEDIA LIMITED, trading as SocialGuru (“we,“ “us,“ or “our“). By accessing and using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our Services.
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for your personal, non-commercial use, subject to these Terms. You may not:
- Modify or copy the materials on our website;
- Use the materials for any commercial purpose, or any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on our website;
- Remove any copyright or other proprietary notations from the materials;
- Transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your access to our Services, you must destroy any downloaded materials in your possession, whether in electronic or printed format.
The materials on our website are provided "as is." We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on our website or otherwise relating to such materials or on any sites linked to our website.
In no event shall we or our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Payments for our Services are processed using either PayPal"s secure system or a secure and verified payment gateway, with no sensitive financial information being input through our website. The secure method of accepting payments is processed using SSL encryption. By purchasing our Services, you explicitly agree that you understand and agree to what you are purchasing and will not file a fraudulent dispute via PayPal, credit card, or debit card institution. Furthermore, you have the authorization to use the credit card, debit card, PayPal account, or any other payment source used to make the purchase. Upon a fraudulent attempt to file a dispute or chargeback, we reserve the right, if necessary, to reset all followers and likes, terminate your account, and/or permanently ban your IP address. Users acknowledge chargebacks, disputes, or payment reversals will not be carried out before discussing the situation with our support team.
Revisions and Errata
The materials appearing on our website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on our website are accurate, complete, or current. We may make changes to the materials contained on our website at any time without notice. However, we do not make any commitment to update the materials.
We have not reviewed all of the sites linked to our website and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user"s own risk.
We may revise these Terms at any time without notice. By using our Services, you agree to be bound by the then-current version of these Terms. It is your responsibility to check for updates to these Terms periodically.
Any claim relating to our Services shall be governed by the laws without regard to its conflict of law provisions. You agree that any legal action or proceeding between you and us shall be brought exclusively in a court of competent jurisdiction located in Malta. By using our Services, you consent to the personal jurisdiction and venue in such courts and waive any objection to such courts.
Our support team is dedicated to providing our users with industry-leading support. For any sales or technical questions, please don"t hesitate to contact us. You can also reach us through the contact form on our website.
If you"re not satisfied with our Services, you can request a full refund within 30 days of your purchase. Refunds will be processed through our customer support agents. Refunds aren"t available for free credits or services. We reserve the right to meet customer satisfaction, and all refunds must be processed in due diligence and due process.
Complaints and Disputes
If you have any concerns, complaints, or disputes regarding our Services, you are encouraged to contact our customer support team to resolve the issue. You can reach our customer support team through the contact form on our website or by using the contact information provided on the website. We will endeavour to respond to your complaint within a reasonable timeframe and work diligently to resolve the issue to your satisfaction.
In the event that a complaint cannot be resolved through our customer support team, you agree to participate in good faith in a mediation or other dispute resolution process with us. This may involve a neutral third-party mediator to facilitate discussions and negotiations between you and us in an attempt to reach an amicable resolution.
Any disputes arising out of or relating to these Terms, our Services, or your relationship with us shall be governed by the laws of Malta, without regard to its conflict of law provisions. You agree that any legal action or proceeding between you and us shall be brought exclusively in a court of competent jurisdiction located in Malta. By using our Services, you consent to the personal jurisdiction and venue in such courts and waive any objection to such courts.
You agree that any claim or cause of action arising out of or related to these Terms, our Services, or your relationship with us must be filed within one (1) year after such claim or cause of action arose, or it will be permanently barred.
We will cooperate with law enforcement authorities as required by law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of us or a third party, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or that poses a risk of being, illegal, unethical, or legally actionable.
By using our Services, you agree that you are solely responsible for compliance with the social media platforms' rules and any legislation that you are subject to. We are not responsible for your actions and their consequences. We are not to blame if your social media account is banned for any reason. The expected number of followers, likes, and views is not guaranteed to you in any way. We cannot guarantee the continuous, uninterrupted, or error-free operability of the Services. It is your responsibility to ensure your accounts and posts are set to "public" during your use of our Services. Any downtime of service in relation to a client changing their profile to "private" will not result in any payment reimbursement for that period of time. Upon purchasing our Services, you agree that you clearly understand and agree with what you are purchasing and will not file a fraudulent dispute via the payment processor. We reserve the right to modify, suspend, or withdraw the whole or any part of our Services or any of its content at any time without notice and without incurring any liability. It is your responsibility to check whether the Terms have changed. If you continue to use our Services after the date on which the change comes into effect, your use of the Services indicates your agreement to be bound by the new Terms.
Intellectual Property Rights
All intellectual property rights in and to our Services, including but not limited to, copyrights, trademarks, and trade secrets, are owned by us or our licensors. You acknowledge and agree that you shall not acquire any ownership rights or other proprietary rights in and to our Services, except for the limited license granted in these Terms.
You agree to indemnify, defend, and hold harmless us, our affiliates, and our respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, losses, damages, expenses, and costs, including reasonable attorneys' fees, arising out of or relating to your use of our Services, your breach of these Terms, or your violation of any law or the rights of any third party.
We may, in our sole discretion, terminate or suspend your access to all or part of our Services for any reason, including, without limitation, your breach of these Terms. In the event of termination, the provisions of these Terms shall continue to apply to the extent necessary to give effect to their intended purpose.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If you have any questions, concerns, or comments about these Terms or our Services, please contact us using the contact information provided on our website or through the contact form on our website.